Shipping Policy

This policy explains how orders placed with Orynza Global LLC are produced, shipped, and delivered.

1. Made to Order

Every piece sold through orynzaglobal.com is handcrafted by Mana Atelier in Morocco, after an order is confirmed — we do not hold finished mass inventory. Typical lead time from order confirmation to shipment is 2 to 4 weeks, depending on the complexity of the piece and current workshop demand. Pieces with extensive marquetry or mother of pearl inlay, such as the larger jewelry boxes and trays, may take longer. We will give you a specific estimate when your order is confirmed.

2. Free Worldwide Shipping

We offer free shipping on every order, to any country we are able to ship to. Orders ship directly from the workshop in Morocco once the finished piece has passed a final quality check.

3. Estimated Transit Times

• United States: 3–7 business days after shipment
• Canada & Mexico: 5–10 business days after shipment
• Europe: 7–14 business days after shipment
• Rest of world: 7–21 business days after shipment

These are estimates for transit time only, beginning once a piece ships, and do not include the made-to-order production period described above. Actual delivery times can vary due to customs processing, carrier delays, or remote delivery locations.

4. Customs, Duties & Taxes

For shipments outside the United States, the recipient is solely responsible for any customs duties, import taxes, brokerage fees, or other charges levied by the destination country. These charges are determined by your local customs authority and are not included in the item price or collected by us at the time of purchase. We recommend checking your country's import regulations for wood products before ordering.

5. Order Tracking

Once your order ships, we will email you a tracking number. If you placed your order through our enquiry process rather than a direct payment link, we will confirm shipping details with you by email directly.

6. Damaged or Lost Shipments

If your piece arrives damaged, please contact us at info@orynzaglobal.com within 7 days of delivery with photos of the item and packaging, and we will arrange a replacement or refund. If a shipment is lost in transit, contact us and we will work with the carrier to locate it or send a replacement.

7. Address Accuracy

Please ensure your shipping address is complete and accurate at the time of order. We are not responsible for delays or non-delivery caused by an incorrect address provided by the customer, though we will do what we can to help redirect a shipment already in transit.

8. Questions

For any shipping question, reach us at info@orynzaglobal.com or +1 (505) 528-5288.